TERMS AND CONDITIONS OF THE FAVIK SAS PLATFORM

Publication date: 10/7/2022

 

TERMS AND CONDITIONS OF THE FAVIK SAS PLATFORM

Below, we present the terms and conditions applicable to users of the platform of the company FAVIK SAS (hereinafter, "FAVIK"), identified under the domain www.shopcalu.com where technological tools are presented to market consumer products, especially those destined to consumer goods, to a wide group of consumers.

The terms and conditions will describe the contractual relationship between FAVIK SAS , a simplified stock company, identified with NIT No. 901.376.154-8 and Users who make use of any of its electronic commerce platforms. In them we will explain the rights and obligations that Users acquire by using the FAVIK SAS Platform (hereinafter "the Platform"), or by acquiring any of the products by any means, and the rules under which the relationship will be maintained.

By registering as a User, when placing a purchase order, and/or expressly accepting these terms and conditions electronically, the user expresses their consent and acceptance of them. All of the above, by clicking and/or double-clicking on the links that the web portal has arranged for the purposes.

Likewise, when carrying out any of the activities mentioned above, Users declare that they have legal capacity and the necessary powers to be bound by these terms and conditions.

Users must carefully read these terms and conditions, our privacy policy and treatment of personal data and any other document referenced in these terms and conditions.

  1. Who is FAVIK?

FAVIK is a company incorporated under the laws of the Republic of Colombia, identified with NIT. 901.376.154-8, domiciled in the city of Bogotá, Republic of Colombia, at Carrera 10# 97A-13 Office 706 A, with the telephone number +57 322 4248449 and the email servicioalcliente@favik.io The company, Present in Colombia, it specializes, among other activities, in the commercialization of different brands and products for mass consumption. FAVIK owns the website associated with its activity, which has the following domain: www.shopcalu.com

  1. Definitions

The following words shall have the meaning indicated below:

  • Mass consumption products: These are high-demand products, used and/or consumed by a large part of the population to satisfy their own personal and family needs. This category includes products for consumption, clothing, decoration, recreation, among others.

  • Classified: Notices published by FAVIK on the Platform, through which different Products are offered, for consideration, and their main characteristics, composition, prices and other necessary elements are described so that the User knows the Product and can make a decision. right decision on your purchase.

  • Platform : It is the website, application or computer development, regardless of its name, that will offer Users access to the Products. The name of the Platform, its format and operation, may vary as it deems appropriate.

 

  • Product(s): These are the new material goods that are offered by FAVIK SAS through the Platform, among which are included the Articles of consumer goods.

 

  • Promotions: These are the incentives, including coupons, discounts and offers, that are published on the Platform to encourage demand for the Products.

 

  • User(s) : They are all visitors to the Platform, whether they are registered on the Platform or not, and who want to use the Platform to search, contact and/or place purchase orders on the Platform, as well as to access the information arranged in it.

  1. Object

By registering on our Platform as a User, by accepting these terms and conditions and/or by placing a purchase order with a view to acquiring our Products, the User is freely and voluntarily entering into a contract for the sale of new products with FAVIK (hereinafter contract"). This Agreement includes these terms and conditions and any other binding documents that are published on our Platform, or made known to the User by any other means, which will be available for consultation, including, but not limited to, the privacy policy and processing of personal data.

  1. Service description

The Platform makes an eCommerce portal available to the User to offer new products.

  1. Requirements to hire

 

In order for Users to give their consent and enter into the Contract, they must meet at least the following requirements:

  1. Have the capacity to enter into a binding contract.
  2. Live in a city that is within the delivery coverage of our Products.

In the event that the person purchasing the Products does so on behalf of a legal person or a third party, said person guarantees that they are fully empowered to bind and/or represent said person. In case of not being empowered, the acquirer will personally respond for the obligations contracted in accordance with these terms and conditions.

 

  1. About the registration process of Users and rules related to the account

 

To purchase the products offered on the Platform, Users must create an account on the Platform.

  • General terms and conditions of registration

 

  • When making a purchase, it is the obligation of the Users to fill out the registration form in all its fields, with valid data, in order to use the services provided by the Platform. The Platform may request at any time, the information it deems necessary to verify the information provided.

  • All Users must complete the required information in an exact, precise and true manner, and assume the commitment to update their data whenever necessary. For these purposes, and prior to the collection of the respective personal data, Users must read and know the Platform's Personal Data Protection Policy and authorize the processing of their data in accordance with said policy, which is available at the following URL: shopcalu.com

  • Users will guarantee and will be responsible, in any case, for the veracity, accuracy, validity and authenticity of the personal data they provide.

  • Users will be liable for any loss, damage or inconvenience generated by the provision of false, erroneous and inaccurate information.

  • If the personal information of the Users presents any change that would affect any of the Products offered by the Platform, the Users must update it through the means provided for it.

  • The User accepts and acknowledges that FAVIK will use the email address registered in the account as the main method of communication.

  • Users accept that the accounts or profiles created may be disabled or limited if the Platform determines that incorrect, false or inaccurate information has been provided through the Platform.

  • The account is personal, unique and non-transferable.

  • The User will access their account by entering the email address registered in the Platform and the chosen personal security code. The User undertakes to maintain the confidentiality of his security code and to take the necessary security measures so that no security incident occurs regarding the management of his account and the respective security code that assists him. FAVIK will not be held responsible for any loss or damage arising as a result of the insecurity of your account.

  • FAVIK may terminate an existing account for any reason, at the sole discretion of

  • User accounts may not be assigned or transferred, nor may they be subject to any other commercial operation that is not expressly recognized by these terms and conditions. The User is responsible for any unauthorized use made by a third party, whether made voluntarily or involuntarily, or by any third party that can access their access credentials, for acts carried out by the Users cataloged even for the slightest fault. The User undertakes to notify FAVIK immediately, by a suitable and reliable means (such as email, telephone or WhatsApp), of any unauthorized use of his account, as well as unauthorized third party access to it.

  • The User is solely responsible for the activity and content managed from his account, including, but not limited to, the purchase transactions made.

 

  • Grounds for rejection, suspension and/or disqualification of account registration

 

FAVIK may reject, cancel, suspend or disable any account, when any of the following events occurs:

  • Any account request, where false, incorrect, mistaken, inaccurate, erroneous or confusing information is found will be rejected. In case of rejection, an email must be sent to servicioalcliente@favik.io with a copy of the document that allows verifying the identity to carry out the corresponding verification process.

  • The accounts of a User will be suspended when a User fails to comply with any of their obligations regarding the Platform. In case of non-compliance for more than three (3) occasions, your account will be cancelled. Notwithstanding the foregoing, the temporary suspension of an account may proceed, as long as the existence of an indication that accounts for a potential breach or violation of the legal provisions or these terms and conditions is verified.

  • When an illegal operation is carried out or that threatens the security of goods or people, through a registered account, said account will be canceled, and if applicable, the competent authorities will be notified of the irregularity presented.

  • An account will be temporarily cancelled, disabled or suspended, at the request of the User , as long as said account has no pending obligations or commitments to fulfill.

  • Any account that uses inappropriate language in the development of their interactions will be temporarily suspended. By inappropriate language, it will be understood that which is disrespectful, affects the honor and good name of people, or is sexual, profane, or vulgar.

  • When FAVIK notices that a User is not being represented by someone who has the legal and/or conventional powers for such purposes.

  • Voluntary Account Termination

 

  • To voluntarily cancel an account, the User must enter the Platform, and send a request to servicioalcliente@favik.io through registered mail with the subject "CLOSE ACCOUNT". Once the communication is sent, the process will begin to verify if the account meets the requirements set forth in these Terms and Conditions in order to carry out the same.

  • It will not be possible to voluntarily cancel those accounts in which pending obligations appear.

  1. User Obligations

 

Users are obliged to comply with all the obligations expressed in these terms and conditions, as well as those determined in other documents, including, but not limited to, purchase orders and the Personal Data Protection Policies. In addition to these, Users will have the following obligations:

  • General obligations of Users

 

  • Address other Users and the Platform's customer service personnel with respect.

  • Provide in a complete and reliable way the information that is requested when making the purchase of a Product through the Platform, especially that related to your address, for the correct dispatch of the Product.

  • Pay the price of the Products you wish to purchase, carrying out the authentication process on the Platform and using the means of payment that are made available to the User on the Platform.

  • Notify the Platform of any irregularity or illegality of which you are aware, and that has occurred or is occurring on the Platform.

  • Read and fully understand these terms and conditions and the FAVIK Personal Data Processing Policy.

  • Refrain from posting photographs with pornographic images or illegal activities on the profiles. FAVIK is not responsible for content that is related to the sexual well-being of a third party.

  • Refrain from uploading or distributing any files that contain viruses, corrupted files or any other similar software or programs that may impair or damage the operation of the Platform and/or operating systems of the operators and/or other Users.

  • Refrain from modifying, disassembling, decompiling or reverse engineering the Platform.

  • Refrain from trying, testing, vulnerability scanning, or trying to evade the security mechanisms implemented on the websites, servers or networks connected to the Platform, or related to it.

  • Refrain from accessing or using the information of any other Users or third parties, through or when using the Platform, without being duly authorized for that purpose.

  • Refrain from deliberately reducing or impeding the accessibility, usability or operability of the Platform.

  • Refrain from using the Platform to publish, promote or transmit illegal, abusive, defamatory, threatening, harmful or discriminatory material or content.

  1. Products

 

FAVIK offers different Products on its Platform, mainly intended to satisfy well-being needs and for personal use. FAVIK will provide sufficient information on the Product, so that Users have sufficient information to make the purchase decision. The Product description is real and accurate, including composition, measurements, characteristics and any other reference included in the Product description. Similarly, FAVIK undertakes to comply with the following obligations, in relation to the Products:

  • Permanently update the inventory level of their Products registered on the Platform, and immediately inform Users of the depletion of any of their Products.

 

  • In the event of the sale of a Product that is no longer in stock at the moment, FAVIK will inform the User of all possible alternatives in order to comply with their obligations.

The validity period of the offer of the Products is the one that coincides with the quantity of Products available for sale, which will be informed by FAVIK on the Platform.

 

FAVIK reserves the right to discontinue all or any of the Products without prior notice, as well as to modify or delete descriptions, images and other contents of the Product publications.

  1. Purchasing process

 

FAVIK exhibits through the Platform Products of various categories that are available to the User. This exhibition and/or communication of Products serves as a reference for the User to add the products that he wishes to purchase in the shopping cart and make the corresponding purchase order.

 

9.1 Service coverage

 

FAVIK has coverage in all the cities of Colombia, however, the specific coverage within the cities may vary depending on the logistical scope that FAVIK has to make the respective deliveries of the purchase orders. Delivery times and shipping costs may vary depending on your location. FAVIK may modify these coverages at any time and, likewise, will notify the User if the address where they will receive their order is within the coverage.

9.2 Availability of Products

The Products displayed on the Platform are a reflection of the Products that FAVIK is able to offer. However, if the case arises in which you purchase a Product that is not available, FAVIK may: (i) Comply with the order excluding the Product or Products requested that are not available, in which case the value of the unavailable Product(s) of the total value of the order and, if it is only a Product and it is not available, the User must choose between canceling the order or fulfilling it with a substitute or similar in price and type; (ii) Communicate with the User to offer compliance with a Substitute Product; and (iii) Request the authorization of the User to carry a Product similar in price and type.

9.3 Delivery times and shipping costs

The shipping cost of a purchase order will be indicated at the time of generating a purchase order and will be assumed by the User. Delivery times are between 1 to 3 business days in the city of Bogotá and between 3 to 7 business days in the rest of the country.

Deliveries are made through an independent transport provider external to FAVIK , which will be timely notified to the User, therefore deliveries are subject to the policies of these companies, as well as their terms and conditions. However, FAVIK will make its best efforts to meet delivery times.

The User accepts that, by virtue of the commercial features of the Platform, it is necessary to provide the transport provider with certain information contained in the purchase order, for example, delivery address, User name, email address, etc. This information will be disclosed to the transportation provider for the sole and exclusive purpose of allowing the user to specify the consumer relationship acquired.

In the event that incidents beyond the control of FAVIK occur at the place of delivery, such as marches, strikes, adverse weather conditions or accidents, we will do everything possible to deliver the purchase order with the shortest possible delay. However, if the delay is caused by an event of force majeure or fortuitous event, FAVIK will not be responsible for damages or losses caused by the delay or non-delivery of the Product.

9.4 Sale price

The price to be paid for each Product that the Buyer wishes to purchase will be the current price in the price list at the time the order is placed, which is published on the Platform.

9.5 Payment of the purchase order

Purchase orders must be paid through the means that FAVIK has for this purpose. FAVIK offers the following means of payment through the PayU Platform:

  1. Credit/debit card

b) PSE bank debit

c) Cash payment

d) Payment in banks

  1. Cash on delivery (Applies only to brands selected by FAVIK )

Missing Products or Products without availability will not be charged or the money will be refunded according to the means of payment used. The User must take into account that the return of the money may take between 15 to 25 business days depending on the means of payment.

FAVIK will not be responsible for the failures that appear in the communications of the banking or credit entities, nor for the damages caused to the User due to an action or omission by said entities when they are chosen as a payment method.

9.6 Delivery of purchase order

FAVIK will deliver the Products listed in the purchase order at the address indicated by the User for this purpose through an external transport provider.

For the process of making the purchase order, the User must be fully identified and follow the following procedure:

  1. Delivery address. You must provide: (i) the exact address where the selected Product(s) will be delivered; This address must be within the delivery coverage range, if it is not within said range, the completion of the transaction will not be allowed and the Platform will notify you of this circumstance.
  2. Product Selection. Once selected, FAVIK makes available the characteristics and total value of the Product, including taxes and shipping costs.
  3. Validation of Products. Once the previous step has been completed, FAVIK must show a summary of the Products that the Buyer wishes to purchase and the total value to be paid for the purchase of the selected Products. Said value reflects and discriminates: i) value of the Products; (ii) Cost of shipping; (iii) Taxes.

The Product that is added to the shopping cart and whose purchase has not been confirmed, will not be reserved by FAVIK and may be acquired by any other User.

  1. The Buyer will make the payment through the means of payment available to FAVIK.
  2. Billing. FAVIK will issue the corresponding sales invoice that supports the transaction carried out, complying with the requirements demanded by law.
  3. Once all the data corresponding to the transaction and the scope of delivery of the Products have been verified, FAVIK will deliver the purchased Products to the address provided and within the defined term. In the event that delivery cannot be made for reasons beyond the control of FAVIK , it will be recorded and the User will be notified in a timely manner.

In the cases that there are modifications in the order orders at the request of the client or order cancellations by FAVIK, the following must be taken into account:

  1. Modifications in the purchase order: FAVIK may only make address changes or color changes of the references in the purchase order, if requested by the client and as long as the order has not left the logistics operator's facilities. Confirmation of the status of the order will be informed by the customer service representative; If the case arises in which the order has already left the facilities of the logistics operator, the client must assume the cost of shipping to the correct address.
  2. Cancellation of cash-on-delivery order orders: FAVIK may cancel customer order orders in cases where the cash-on-delivery service does not cover the area in which the customer is located, or in the event that it has been a delivery attempt and this has not been effective, FAVIK must inform the client of the cancellation and the reason for it by email.

  1. Billing and Taxes.

  • billing . FAVIK is responsible for issuing invoices for sales made to the User.

 

  • FAVIK will be responsible for the declaration, withholding and payment of all its applicable taxes in accordance with the laws, regulations or any applicable ordinance in force. All taxes caused by the purchase will be settled from the moment the User generates his purchase order and will be able to know the exact value that he must pay for such concepts.

  1. Claims, returns and refunds

 

FAVIK will receive and process the requests, petitions, complaints and claims that you make in the eventualities that arise from the Products offered by FAVIK , such as compliance with the delivery times and status of the Products.

  • Claims . The claim may be submitted in writing or verbally at the physical addresses provided at the beginning of these terms and conditions, or electronically to customerservice@favik.io FAVIK will register and individualize the claim by assigning a number to your claim, which will be brought to the attention of the person who submitted the same, through a copy or by informing him of its number. FAVIK must issue the response to the claim within the following fifteen (15) business days from the date of receipt of the claim.

In relation to other assets, claims will be processed according to the nature of each one of them.

  • Returns and refunds of GOODS FOR PERSONAL USE Regarding the GOODS FOR PERSONAL USE offered by FAVIK, returns and refunds are not accepted for Products purchased through the Platform. The return or reimbursement will only be made in the event of a picking error by FAVIK and if the customer wishes it to be so. In cases where the customer is responsible (for example, size error and reference error, color) he must assume the costs of collecting the product and shipping.

  1. Right of withdrawal

 

Platform Users have the right of withdrawal, which must be exercised within five (5) business days from the delivery of the Product. For the Right of Withdrawal to be effective, the Product must not present changes in its characteristics, damage, signs of use or wear and be accompanied by all accessories and packaging. The Products may be analyzed by a FAVIK official to verify the effectiveness of the Right of Withdrawal. Users are warned that in accordance with the provisions of article 47 of Law 1480 of 2011, the Right of Withdrawal may be limited, among others, if the Product is an Article for Personal Use, or when by its nature it cannot be returned (for example: music, books) or may deteriorate or expire quickly.

In the case of Articles for Personal Use, no request for the effectiveness of the Right of Withdrawal will be accepted, in accordance with the exception established in numeral 7 of article 47 of Law 1480 of 2011.

NOTE: Any cost related to the exercise of the Right of Withdrawal, including the cost of transportation, must be assumed by the User.

In the event that the Right of Withdrawal is appropriate, the return of the money can take between 15 to 25 business days depending on the means of payment.

The origin of the Right of Withdrawal regarding some of the Products offered on the Platform is reported below. It is worth clarifying that the final determination on the origin of the Right of Withdrawal will depend on the specific characteristics of the Product purchased, as well as on the verification of compliance with the legal requirements, for which the following table does not have definitive effects and each particular case will be reviewed by FAVIK:

KIND OF PRODUCT

ORIGIN OF THE RIGHT OF WITHDRAWAL

LEGAL CAUSE

REASON FOR REJECTION

Clothes

Yeah

N/A

N/A

Items for personal use

No

Numeral 7 article 47 Law 1480 of 2011

For reasons of a sanitary and hygienic nature, the purchase of Articles for Personal Use such as cosmetics, toothbrushes, deodorants, or those that are products intended to be used by a single person is not covered by the Right of Withdrawal, under no circumstances in agreement with the provisions of numeral 7 of article 47 of Law 1480 of 2011.

Jewelry / Accessories

Yeah

N/A

N/A

  1. payment reversal

In accordance with the provisions of Decree 587 of 2016, Users who have paid for the Products through credit/debit cards or PSE bank debit cards may request the total or partial reversal of the payment, only in the following events:

  1. When the consumer is subject to fraud.

  1. When it corresponds to an unsolicited operation.

  1. When the purchased product is not received.

  1. When the delivered product does not correspond to what was requested, does not comply with the inherent characteristics or those attributed by the information provided about it.

  1. When the delivered product is defective.

To exercise the reversal of the payment, the User must send an email to servicioalcliente@favik.io indicating the cause invoked to request the reversal of the payment and the value on which the reversal is requested and the identification of the bank account , credit card or payment instrument to which the operation was charged.

The message must be sent within five (5) business days following the date on which you received notice of the fraudulent or unsolicited operation, or on which you should have received the product or received it defective or that did not correspond to what was requested. Likewise, you must indicate and make available to FAVIK the Products in the same conditions and in the same place in which they were received.

Within the same period of five (5) business days that the User has to file a complaint with FAVIK , they must notify the issuer of the electronic payment instrument used to make the purchase through the channels that it has of the claim referring to the acquisition of the Product.

  1. Quality Standards and Product Guarantee

The guarantee of the Products that FAVIK sells only applies in the event that the Product is not the one offered on the Platform, is not functional or is filtered/spread, broken, and does not apply due to mere subjective impressions of the User.

The user must send an email to servicioalcliente@favik.io requesting the guarantee of the Product, for which he must send verifiable evidence of the damage or defect that he alleges.

The User must keep the complete original packaging and return the Product to FAVIK in the same state in which it was received and without signs of use.

Taking into account the nature of the product, and in the case of new products, the guarantee term will be from 1 to 5 years from its delivery (the guarantee term that applies to each type of product is specified on the website ), unless there is force majeure, the act of God, the fact of a third party, the improper use of the good or service by the consumer and that the consumer did not comply with the installation, use or maintenance instructions indicated in the product manual and in the guarantee.

The guarantee of the Products will include the repair of Product defects, as well as its transportation, if necessary, and the timely supply of spare parts. If the Product cannot be repaired, it will be replaced or the money will be returned.

In case of repeated failure, at the User's choice, a new repair will be carried out, the total or partial refund of the price paid or the total exchange of the good for another equal or similar one.

FAVIK may deny the replacement of Products and the reimbursement of any sum of money, if upon receiving the Product it is not possible to verify the defect or vice reported, re-delivering the Product that the User had sent back. In this case, the costs of shipping the Product will be borne by the User.

FAVIK will not be responsible for damages or losses caused when:

  1. There is mishandling of the Product.
  2. The damage has been caused by a third party.
  3. The damage has been caused by force majeure or fortuitous event.

  1. Responsibility of FAVIK SAS regarding the Platform

FAVIK will not be responsible for damages or losses caused when:

  1. You provide incorrect, inaccurate, outdated or false identity data or information, and/or allow access to other users and in particular, although not exclusively or limited to, for damages of any nature that may be due to impersonation identity of a third party, made by you in any kind of communication or transaction carried out through the Platform service.
  2. Suspension, interruption or interruption of the Platform service occurs due to corrective or preventive maintenance.
  3. Urgent modifications that are necessary in the Platform must be made, for reasons beyond the control of Due to viruses imported through the network or whatever their origin.
  4. Due to lack of knowledge of the use of your terminal equipment or the local network or any of its tools on your part.

  1. “As Is” service

 

The user accepts that the service provided by the Platform is an "as is" service, which means that there is no express or implicit guarantee regarding the provision of the Platform service.

No type of information that you have received by any means from FAVIK or any of its representatives or officials, in addition to these terms and conditions, will engage the responsibility of FAVIK or represent any guarantee about the service.

For this reason, the only recourse that you will have in relation to the service provided by the Platform will be to cancel your Account and not use the Platform again.

 

  1. Hyperlinks to other websites and cookies

 

The User accepts that FAVIK can make use of cookies and other similar technologies, both in the Platform, its contents, services, and in the emails sent to Users, with the purpose of, among others, authentication purposes, recording activities on the Platform, improve its functionality, optimize the Products offered, analyze market trends, analyze the demographic information of those who visit the Platform and make use of the services it offers, evaluate the effectiveness of its advertising, attendance at scheduled appointments, consumer behavior of Platform buyers and the result of the activities carried out there, determine who has opened the email sent and the format in which they do so. These tools allow obtaining, among others, information regarding the type of browser and operating system used, the IP address, the time spent on the Platform and the number of visits made to the Platform, the use of the itself, the Products visited by the User, the Products that have been left in the shopping cart and the transaction has not been completed, among others.

The User can configure their browser to disable and eliminate cookies, in which case, although they may continue to visit the Platform, access to certain features of the Platform may be restricted.

  1. Processing of Personal Data

With the acceptance of these terms and conditions, FAVIK is authorized for the collection, use and treatment of personal data contained in the Platform and those that are supplied or collected in the future, for the purposes and in the terms described in FAVIK 's Personal Data Treatment Policy, which is available at www.shopcalu.com

  1. Service level agreements.

 

FAVIK undertakes to maintain a 99% availability of the Platform.

  1. Intellectual property

The Platform, the Products, the solutions and the designs, graphics, texts, images, source code and object code, use model and other content to which the User has access for the acquisition of the Products, is the property of FAVIK and is protected by intellectual and industrial property as appropriate.

The distinctive signs, such as trademarks, trade names, logos, and all the components of the distinctive signs of FAVIK , are the exclusive property of the same, so Users do not have the right to use the brands without authorization.

  1. Platform Failures

 

FAVIK is not responsible for any damage, loss or loss caused by failures in the Platform derived from the server or the Internet. Neither will FAVIK be responsible for any virus that could infect your computer as a result of access or use of the Platform or as a result of any transfer of data, files, images, texts, or audio contained therein. The User may not impute any responsibility or demand payment for lost profits, by virtue of damages resulting from technical difficulties or failures in Internet systems. FAVIK does not guarantee continued or uninterrupted access and use of its Platform beyond what is indicated in the Service Level Agreements.

The Platform may eventually be unavailable due to technical difficulties or Internet failures, or for any other circumstance beyond FAVIK ; In such cases, an effort will be made to restore it as quickly as possible without any type of responsibility being attributed to FAVIK.

 

FAVIK will not be responsible for the errors or omissions that the User commits within the Platform.

 

  1. Applicable Law

 

The User accepts that these terms and conditions will be governed by Colombian law. In the analysis of this document, its documents will be interpreted in the following order: (i) The terms and conditions (ii) The personal data processing policy (iii) Any other written document signed by the User and by FAVIK with I encourage it to be part of the binding documents.

  1. Conflict resolution

The User accepts that for any divergence or discrepancy that arises during the use of the Platform, the User and FAVIK SAS will have a term of thirty (30) calendar days, counted from the date of the claim, to resolve their differences by to direct negotiation or conciliation.

If after this time, we cannot reach any agreement, both the User and FAVIK SAS are free to go to ordinary justice.

  1. Customer Support

The User may submit requests, complaints, claims, suggestions or congratulations regarding the platform and/or the FAVIK service through our email and our contact form:

  1. Language

This document is written and drafted in Spanish.

  1. Modifications to the terms and conditions

FAVIK reserves the right to modify the terms and conditions at any time, which will be available on the website for easy access. The disclosure of the modification will be made in the same terms and with the same intensity of the initial disclosure.

Thank you for reading our terms and conditions carefully.

Last updated: October 7, 2022